Health and Human Services



Richmond County Update

It is important to make sure the information you are getting about COVID-19 is coming directly from reliable sources like the CDC and NC Department Health and Human Services (NCDHHS). 

COVID-19 Hotline Number 910-417-4947

On your cellphone, touch the link to call
Richmond County COVID-19
Hotline (910) 417-4947

Preparation and Response 
This is an emerging, rapidly evolving situation and Richmond County Health and Human Services will provide updated information as it becomes available, in addition to updated guidance. 

April 3, 2020, Richmond County, NC Update: 

  • As of 2:00 pm, April 3, 2020, Richmond County does NOT have a case of COVID-19.
  • At this time, 229 individuals have been tested for COVID-19 in Richmond County. 178 test results have been returned and all results received have been negative.

As required by NC State Law, COVID-19 test results are reported by every lab (public and private) to the North Carolina Department of Health & Human Services. Testing for COVID-19 is not done locally (only the collection of the test sample). Furthermore, COVID-19 test results are reported by county of residence, not by the county test sample was collected from. For example, if a test sample was collected at First Health- Moore Regional Hospital in Pinehurst for a resident of Richmond County, the results are still reported with Richmond County data and not Moore County. The North Carolina Department of Public Health releases all results (both positive and negative) for every COVID-19 test.

There is currently NO curfew in Richmond County.

You do not need any kind of paperwork to travel to and from work.

Remember the mass gathering restrictions (10 or more individuals) and please remain at least six feet away from others when out of the home.

North Carolina data as of 5:30 am:
• The State has reported 2,093 cases of COVID-19.
• There are currently 259 people being treated in the hospital for COVID-19.
• 68% of COVID-19 deaths in North Carolina were males.
• 43% of all NC cases are ages 25-49.
• 79% of COVID-19 deaths in North Carolina have been age 65 and older.

It will only take one individual to start a community spread. It is critical that everyone take this very seriously as we strive to keep our community safe.


Governor Roy Cooper has instituted the following mandates: 

No mass gatherings of more than 10 individuals are allowed.  This includes church and funeral services. 

A stay-at-home (or residence) order is being mandated. Individuals will be allowed to leave their homes for essential trips such as work, food, medicine, exercise and to help others. 

When away from home, as much as possible, practice social (physical) distancing of at least 6 feet from others.

This Order permits the following businesses to remain open: 

  • Restaurants that provide take-out, drive-thru, or delivery 
  • Grocery stores ABC stores and beer and wine stores 
  • Doctors and other healthcare providers 
  • Pharmacies 
  • Hardware stores 
  • Post offices 
  • Office supply stores 
  • Gas stations and convenience stores 
  • Veterinarians and pet supply stores 
  • Hotels, airlines, buses, taxis, and rideshare services 
  • Places of worship 
  • Child care providers (that are following the required NCDHHS procedures)
  • Essential Governmental Operations:  all services provided by the State or any municipality, township, county, political subdivision, board, commission or agency of government and needed to ensure the continuing operation of the government agencies or to provide for or support the health, safety and welfare of the public, and including contractors performing Essential Governmental Operations.  Each government body shall determine its Essential Governmental Operations and identify employees and/or contractors necessary to the performance of those functions.

For purposes of this Executive Order, all first responders, emergency management personnel, emergency dispatchers, legislators, judges, court personnel, jurors and grand jurors, law enforcement and corrections personnel, hazardous materials responders, child protection and child welfare personnel, housing and shelter personnel, military, and other government employees working for or to support COVID-19 Essential Businesses and Operations are categorically exempt from this Executive Order. 

Essential Infrastructure Operations:  Includes, but is not limited to food and beverage production, distribution, fulfillment centers, storage facilities, construction, landscaping, building and grounds management, railroads, highways, public transportation, cybersecurity operations, solid waste, etc.

Who is considered a high-risk individual?

  • People age 65 and older
  • People who live in a nursing home or long-term care facility
  • Other high-risk conditions include:
  • People with chronic lung disease or moderate to severe asthma
  • People who have heart disease with complications
  • People who are immunocompromised including cancer treatment
  • People of any age with severe obesity (body mass index greater than 40) or
  • certain underlying medical conditions, particularly if not well controlled,
  • such as those with diabetes, renal failure, or liver disease might also be
  • at risk

Richmond County, City of Rockingham, and Town of Dobbins Heights Parks and Recreation Facilities:

As of 5 pm today, all playgrounds, picnic areas, and restroom facilities will be closed until further notice. Walking trails (where available) will remain open for public use. However, individuals choosing to walk, jog or run shall remain at least 6 feet apart and no groups of more than ten individuals shall be together.

Change in Outpatient Testing Center Hours: 

The former Sandhills Regional Hospital located on Highway 74 in Hamlet is open for COVID-19 testing. 

The next testing date will be on Tuesday, April 7 from 9 am-1 pm. 

Each person will be screened for symptoms (fever, cough, shortness of breath) and will be tested for the flu to determine if the COVID-19 test should be collected for testing. Individuals should be referred by their primary healthcare provider, Health Department, or by calling the COVID-19 hotline at 910-417-4947. Collection Samples for COVID-19 are also being collected through First Health and the Health Department as needed.

FirstHealth Visitation Policy Due to COVID-19

Due to the continued spread of the coronavirus that causes COVID-19, FirstHealth of the Carolinas is announcing additional restrictions at its four hospital locations.

No visitors will be permitted at MRH-Richmond until further notice.

There are exceptions to the policy, including the following:

  • Visitation of a patient nearing the end of life
    • The number of visitors allowed in this situation will be determined on a case-by-case basis by the care team
  • One parent to accompany pediatric patients
  • One companion to accompany patients for discharge
  • One emergency department companion
  • One outpatient area companion
  • One companion to accompany the patient for procedure or surgery

No visitors under the age of 12 will be allowed to visit until further notice. 

People who are over 65, pregnant or immunocompromised are discouraged from visiting.

All visitors and patients will be screened prior to entry into a FirstHealth hospital, and visitors should not visit our campuses if they have one or more of the following symptoms: fever, cough, shortness of breath, or if they have come in contact with a person who has tested positive for COVID-19 in the last 14 days.

Patients being treated or tested for COVID-19 may not have any visitors.

What is the difference between self-monitoring, isolation, and quarantine?

These are protective measures used to prevent the spread of COVID-19 among people who may have been exposed.


Are for those that may have been exposed to a person with COVID-19, and they should monitor themselves for symptoms. Symptoms of COVID-19 include fever, cough, and shortness of breath. If they develop symptoms (fever, cough, and shortness of breath) during the self-monitoring period, they should self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether a medical evaluation is needed.


Are for people who were exposed to a person with a confirmed case of COVID-19 but are not experiencing symptoms.


Is to separate people who are sick from those who are well. The people who test positive for COVID 19 in North Carolina are in placed in isolation.

Richmond County Nursing / Retirement Homes Visiting Policy (COVID-19)

The following visitation restrictions are now in place at the following facilities:

Richmond Pines Healthcare & Rehabilitation Center:  

Regular visiting is not allowed, except for hospice and end of life residents and providers for those residents that have psycho-social needs.  Temperatures are monitored prior to entrance and hand washing is required before and after a visit.  Providers are escorted to and from resident rooms and escorted out of the building. 

Pruitt Health:

No visiting policy was implemented on March 13th per Governor Cooper.  The only exception is the death of a resident.

Hermitage Retirement Center:

Closed to visitors; only open to healthcare nurses or hospice staff. 

Hamlet House:

Closed to visitors until further notice.

Richmond County Hospice Haven:

Visiting is allowed from 8 AM to 8 PM.  Screening is conducted on all visitors during visiting hours.  Visiting is restricted from 8 PM to 8 AM - only one person can spend the night.   

For more information:

North Carolinians with questions or concerns:
 call the COVID-19 phone line toll-free at 866-462-3821.
This helpline is staffed by the North Carolina Poison Control 24 hours a day, 7 days a week.

Please visit the CDC’s website at

 NCDHHS’ website at  
(includes future positive COVID-19 test results in North Carolina)

What are coronaviruses? What is COVID-19?

CDC Link to COVID-19 Information

Coronaviruses are a large group of viruses that can cause illness in animals and humans. Some coronaviruses commonly circulate in the United States, and usually cause upper respiratory symptoms such as cough or runny nose, although some can cause more serious illness. The 2019 novel (new) coronavirus causes the illness COVID-19. First identified in Wuhan, China, and is now being spread throughout the world the risk to the general public in Richmond County still remains low at this time. People are encouraged to take common-sense precautions to prevent the spread of all infectious diseases. 

What precautions should I take?

Take the same precautions that you would use for the seasonal flu (influenza). 

  • Wash hands frequently with soap and water for at least 20 seconds
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Cover your mouth and nose with a tissue when you cough or sneeze
  • Do not reuse tissue after coughing, sneezing or blowing your nose; throw it in the trash, not your pocket
  • Clean and disinfect surfaces that are frequently touched such as doorknobs, computer, laptops, and cell phones

How does COVID-19 spread?

CDC Link to Preventing COVID-19 Spread in Communities

Coronaviruses, like COVID-19, are most often spread through the air by coughing or sneezing, through close personal contact (including touching and shaking hands) or through touching your nose, mouth or eyes before washing your hands.  

Help up prevent the spread of such a virus:

  • Keeping your child home if they have had a fever, used fever-reducing medication, or experienced symptoms of illness within the past 24 hours
  • Stay home when you are sick with a fever, using fever-reducing medication, or experiencing symptoms of illness within the last 24 hours
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol

Follow CDC’s recommendations for using a facemask:

  • CDC does not recommend that people who are not sick wear a facemask to protect themselves from respiratory diseases, including COVID-19.
  • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. 
  • The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).

What are the Symptoms?

Reported illnesses have ranged from mild symptoms to severe illness. The following symptoms may appear 2-14 days after exposure.

  • Fever
  • Cough
  • Shortness of breath

What if I’ve been exposed?

If you think you may have been exposed to COVID-19 and develop symptoms, you may need to seek medical attention. Call your doctor or medical provider for further guidance. Before going to a health care provider, clinic, hospital or emergency room, call ahead to describe your symptoms and how you may have been exposed to the virus. 

In the event of an emergency, please call 9-1-1. Let the dispatcher know that you think you have been exposed to COVID-19.  


The print materials and resources below are available for downloading and printing.

Share Facts About COVID-19: English

What you need to know: English, Spanish, Simplified Chinese

What to do if you are sick: English, Spanish, Simplified Chinese

Stop the spread of germs: English, Spanish, Simplified Chinese

Symptoms of Coronavirus Disease 2019 (COVID-19):
 English, Spanish, Simplified Chinese

CDC Protect and Prepares Communities: English

Stay Healthy Wash Your Hands: 
8.5 X 11- English, Spanish.
11 X 17- English, Spanish

Wash Your Hands: English, Spanish, French, Arabic, Bengali, Chinese, Portuguese, Urdu

Keep Calm and Wash Your Hands: 
8.5 X 11English, Spanish, French, Arabic, Bengali, Chinese.
11 X 17- English, Spanish, French, Arabic, Bengali, Chinese