Frequently Asked Questions

The deadline is Noon the day before your needed travel day.  

 Fill out the EDTAP Program From on the ART webpage.  Turn it into the  ART office. You will need to bring your unexpired State issued Identification with your current address.  Need help with this?  Call us at 910-895-1313.

We work travel in and around the Richmond County, NC area.  We do have routes and costs on the ART webpage.  Check out the price guide for destinations and cost.   

Check out the price guide on the webpage for destinations and prices.  

Office hours are Monday-Friday 6am to 6pm. Buses run from 4am to 5pm Monday-Friday. We will follow the local government for all holiday closings.  

Absolutely!  We have multiple buses with wheelchair lifts and all vans are ADA friendly.  When you call please let us know that you need the wheelchair lift.  

Please call us! (910) 895-1313 (TTY 800-735-2962) or email us at melissa.williams@richmondnc.com. 

Call 910-895-1313. 

Please call 910-895-1313. . If you are a Medicaid customer, please call Medicaid Transportation at 910-997-8445.

ART buses can show up ONE HOUR  before your appointment. If you are a Medicaid customer, ART buses can show up ONE HOUR before your appointment.